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1
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I want to set-up an e-commerce web site. Do I need to set up SSL?
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You can setup e-commerce web site without using SSL. You only need third party merchant account in 2Checkout.com and link it with OScommerce shopping cart. OScommerce shopping cart is installed on client's request. We provide free installation of this shopping cart to our hosting clients. Real life example of e-commerce without SSL is our own web site. We utilising 2Checkout's SSL server for secure credit card payment. Their service has been great so far.
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2
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Why your hosting price so cheap?
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We did not spend much on advertisement. Most of advertisement make use of free advertisement media available on the internet. Then, we pass the savings to our clients.
You too can lower your advertisement budget.
Rating Hits Exchange
**** Nomorehits - Earn free traffic up to 5 level.
**** Autohits - Auto surf program . Just open your browser
and earn credits for viewing other people's web site
*** HitPulse - Free 20 points for sign-up.
Pay per click search engine
Google Adwords Select - The best pay per click search engine so far.
Overture - Good if you have lower ads budget.
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3
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Will Citahost.Com register my domain name for me?
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We did not sell domain names.You may register for a domain name at qualified registrar's such as active-domain.com for a cheaper price!
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4
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Does CitaHost.Com accepts international domains?
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Yes, we are able to host domain names from any country around the world.
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5
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What kind of support does CitaHost.Com offer?
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We encourage our customers to send us a support request via our contact section. Support is around-the-clock with technical emergencies being addressed first and support issues handled in the order they are received.
Please Note:
We provide technical support for hosting issues only - we cannot provide help with HTML syntax, Web site design, CGI programming problems, database architecture or other issues not directly related to the hosting services we provide. However please drop a questions to us at contact section if you encounter any problem where you think our help is needed.
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6
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How long does it takes to set up an account?
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CitaHost.Com will have your account up within 15 minutes to 12 hours, depending on how many order we receive at the moment. You will receive an email once your account has been set up.
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7
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How do I transfer my domain to CitaHost.Com?
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You can initiate the process by logging into your domain registrar account and redirecting your name server to the name server we assigned to you in your welcome email.
If you are unable to change your domain or have no technical knowledge of how to do so, please contact our support team and we will get it done on your behalf. Once the name sever has been redirected, your domain name would be able to retrieve data from our server within 24-72 hours.
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8
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Where is my upload directory?
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For HTML files: mainwebsite_html OR /var/www/html
For CGI files: mainwebsite_cgi OR /var/www/cgi
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9
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How to upload via FTP?
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Please use the info below:
User ID: username@yourdomain.com
Password: your_password
FTP Hostname: ftp.yourdomain.com
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10
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How to upload via Frontpage 2002 Extensions?
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User ID: username
Password: your_password
Publish Location: ftp.yourdomain.com
REMEMBER, to publish with Frontpage, you have to wait untill your domain are propagrate 100% to retreive data from our name server. Please allow 24-48 hours to upload/publish after you have made changes to your domain registrar to use our name server.
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11
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Email Settings?
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You should use the following information when picking up you email program from this domain name:
POP3 Hostname: mail.yourdomain.com
SMTP hostname: mail.yourdomain.com
username: youremail@yourdomain.com
password: your_password
REMEMBER, if you are using Outlook Express as your email client, make sure 'My Server Requires Authentication' options are enabled, otherwise you won't be able to sent email using your SMTP relay.
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12
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How To SSH?
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Please download SSH client here, and use the info below:
login: username#yourdomain.com
password: your_password
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13
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How can I let my user to change their email password?
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Simply go to http://yourdomain.com/~username
Login with their username and current password
Click on change password
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14
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I have created domain name mywebsite.com ! How to access MYSQL database using php or perl script?
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hostname := localhost
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database name := mywebsite_com * replace dot with underscore
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If you still encounter problems and need a hand, please email us through contact section and we are happy to help you.
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